Premium Cigar & Accessories | Humidor Shop

Pasig City, Philippines

+639176353279

 

RETURN POLICY

At Humidor Manila, we strive to carry only the best cigars for your money. We stand behind every line of cigars, humidors and accessories that we carry. If for any reason you need to return your product for a credit within 30 days of purchase, you may do so. Here are our guidelines:

Return Policy Guidelines

  • Boxes or Bundles of Cigars: Full credit if no cigars have been smoked.
  • Accessories and other products that sustained user inflicted damages, no credit will be received.  
  • Cigars must be returned in sellable condition; no cut or partially smoked cigars.
  • All promotional items must be returned in their original box along with cigars or you will be charged the current selling price of those item.
  • *Above does not apply to free cigars, promotional items, or cigar samplers and all other Humidor Manila products.

Damaged Items

  • Please inspect all cigars and accessories immediately and report any defects, damages, broken wrappers, mold, or humidity issues within 3 days of receiving your order.
  • Any burning or draw issues should be reported within 30 days of the order delivery date.

How To Make A Return

  • Call or Text +639176353279 and ask for Customer Service between Monday and Friday 9:00 AM to 5:00 PM to let us know to expect your return.
  • Specify if you’ll be wanting a credit or replacement.
  • Be sure when packaging your return to pack the cigars properly as well as the accessories or other products. If cigars or other products offered in Humidor Manila came back damaged due to less than adequate packaging no credit will be issued.
  • Send cigars back via Grab or LalaMove or any available shipping provider closest to your area to the address provided in the original packaging – Attn: Customer Service, give us a call for any questions. 

100% Satisfaction Guaranteed!